 |
 |
 |
|
|
FIND YOUR WAY...
To Our Campus
|
 |
|
PDF: 140 KB / 1 page
|
|
|
PDF: 128 KB / 1 page
|
Around Our Campus & Facility
|
|
|
PDF: 508 KB / 1 page
|
|
|
PDF: 492 KB / 1 page
|
|
|
PDF: 171 KB / 1 page
|
|
|
PDF: 187 KB / 1 page
|
|
|
PDF: 228 KB / 1 page
|
|
|
|
 |
|
 |
|
|
PATIENTS & VISITORS
This section of our Web site contains answers to many of the general questions you and your loved ones may have about your upcoming hospital stay. More specific details are available in our Patient Handbook (English / Español), which can be downloaded from our Web site free of charge. In addition, you may contact our Guest Relations department by sending an e-mail to patientfeedback@swedishamerican.org or calling (815) 489-4008.
To contact a hospitalized patient, dial (815) 968-4400, press 0 and give the operator the patient's name.
SwedishAmerican Health System patients have the right to discuss dissatisfaction with the care they received, or any concerns about patient care and safety. We are committed to patient satisfaction with the care and services received at SwedishAmerican Health System. Patients may discuss dissatisfaction or concerns about the quality or safety of patient care with any nurse, physician, or Guest Relations at (815) 961-3898. Patients also may report concerns directly to the Illinois Department of Public Health by calling (800) 252-4343 or to The Joint Commission at (800) 994-6610.
SwedishAmerican's main campus is located in the 1400 block of E. State Street in Rockford, Illinois, approximately 90 miles northwest of Chicago. General driving directions to our campus are provided on our Web site.
Back to Top
Yes! You are welcome to use our free valet parking service at the State Street and Charles Street entrances of the hospital. Attendants are available to park your car from 7:00 am - 5:00 pm, Monday through Friday. You may retrieve your car after these hours by calling security at extension 4092.
Back to Top
Your family and friends are welcome to visit you. Generally, visiting hours are from 10:30 a.m. until 9:00 p.m. Please encourage all visitors to check with the information desk or your nurse regarding specific guidelines for your unit. Please understand that all family and visitors must comply with any Infection Control precautions that may be posted on your door or their visiting privileges could be revoked. All children under age 12 must be accompanied and supervised by a responsible adult while in the hospital. Please understand that children under the age of 12 are prohibited from visiting on the pediatric and maternity units unless they are a sibling of the patient.
We prefer that no more than two people visit each patient in our semiprivate rooms to avoid disturbing others. There are times when visiting may be restricted due to the severity or nature of your illness or condition. The adult critical care units have unique visiting protocols available from the nursing staff. Brief visits by families are allowed, however, our first priority is to provide the very best medical and nursing care to these critically ill patients. Nursing and medical staff may also limit visiting in the event of an emergency or during certain procedures. Your family's cooperation is appreciated.
Back to Top
Arrangements can be made to have a reasonably priced guest tray delivered to a patient's room by contacting the dietary department at extension 4660.
Visitors also can dine at our newly renovated Commons Cafe, which is located on the hospital's fourth floor. Service is available from 6:30 am - 7:00 pm. Hot entrees are served, as well as soups, salads, grilled sandwiches and specialties. Fresh fruits, assorted desserts, frozen yogurt and a variety of hot and cold beverages are available. All items are served a la carte for your convenience.
Vending machines are always accessible and are available on the first floor and on the second floor. Snacks are also available in Jenny's Gift Shop, located near the main entrance.
Back to Top
With locations at our State Street and Charles Street entrances, Jenny's Gift Shop provides a wide selection of gifts, flowers, snacks and reading material. Our hours are 7:00 am to 7:30 pm weekdays, 9:00 am to 2:00 pm Saturdays and 10:00 am to 3:00 pm Sundays. To answer any questions, please call (815) 489-4320.
Back to Top
An ATM machine is located on the fourth floor near the Commons Cafe for your convenience.
Back to Top
For the convenience of your family and friends who want to stay nearby, we have a guest hotel located on the fourth floor. For availability, contact Patient Registration at extension 4694. On the pediatric unit, one parent may "room in" with the patient. Arrangements are made with the nurse.
Back to Top
SwedishAmerican hospital offers a number of programs and services designed to help you and your family understand your illness and its physical, emotional and spiritual effects. Our specially trained social workers can help you by providing information about and referrals to community agencies, financial assistance programs, supportive counseling, educational programs and support groups. To request assistance, ask your physician or nurse.
Back to Top
Hospitalists are physicians who specialize in the care of hospitalized patients. SwedishAmerican's hospitalists are board-certified internal medicine physicians. Your primary care physician may assign your care to a hospitalist during your hospital stay. With a hospitalist in charge, you enjoy the benefit of a physician whose practice is solely dedicated to hospitalized patients. In turn, your primary care physician then has more time to care for patients in the office, with fewer delays and interruptions. For specific information, please check with your doctor.
Back to Top
If you have any questions concerning your insurance benefits and/or SwedishAmerican's finance and credit policy, please call our business office at (815) 391-7380. To get answers to your questions about the cost of services provided at SwedishAmerican please call (815) 966-2695. Our finance staff will gladly provide you with a preliminary cost estimate for a prospective procedure or clarify the actual cost of any items on your hospital bill. We will provide medically necessary services, within our capacity, to our patients regardless of their ability to pay. If you feel you will need help to pay for your hospital services, please contact our Business Office in confidence to request information about our community assistance program.
Back to Top
To reach a specific area within SwedishAmerican Health System, please call our main number, (815) 968-4400. You also can contact our Guest Relations department by calling (815) 489-4008 or sending an e-mail to patientfeedback@swedishamerican.org.
Back to Top
|
